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New Management System Supports Gallatin Steel Service, Safety Initiatives

06/04/2008 - Hyland Software's OnBase enterprise content management system helps Gallatin Steel achieve a number-one ranking in the service category of the Jacobson Steel Customer Satisfaction Survey for the first quarter of 2008.

Hyland Software Inc. announced that its OnBase enterprise content management system has helped Gallatin Steel achieve its goals for superior customer service and employee safety. Gallatin has been recognized with a number one ranking in the service category of the Jacobson Steel Customer Satisfaction Survey for the first quarter of 2008.
 
“OnBase sets us apart from our competition by enabling our associates to interact with customers quickly and effectively,” said Arlyn Richards, Manager of Information Systems at Gallatin Steel. “It is easy to use and allows the user to see all connected paperwork with a customer's order at a moment's notice.”
 
One of Gallatin Steel's objectives is to make customer service a competitive differentiator. OnBase's central repository supports this goal by helping employees to quickly and easily find customer files, therefore improving customer service.
 
OnBase's document management and distribution capabilities also enable Gallatin's employees to keep up-to-date on safety procedures, a contributing factor to the company’s recent recognition with the Kentucky Governor's Safety and Health Award. Gallatin received this award in recognition of its 1,292,400 man-hours worked without a lost time injury. “With OnBase technology, we are mitigating liability by ensuring associates review the all safety procedure modifications and understand the changes,” explained Richards.
 
Gallatin is planning to extend its use of the OnBase software suite for document-driven operational processes throughout the company. Current goals include improving Human Resources and Raw Material processes as well as developing the ability to display OnBase shipping documents over the Internet.
 
Gallatin's OnBase solutions were implemented by and are supported by Results Engineering, an Authorized OnBase Solution Provider and a Hyland Software Diamond Partner from 2003 to 2007.
 
Gallatin Steel is a customer-focused company that encourages the involvement and development of its associates and provides value for its stakeholders. Since its start-up in 1995, Gallatin Steel has continually improved quality, cost, and customer satisfaction through the integration of people, technology and processes. The manufacturing facility currently produces more than 1.6 million tons of hot band coils on an annual basis. It is located along the banks of the Ohio River in Ghent, Ky.
 
Results Engineering, headquartered in Columbus, Ohio, provides document imaging and workflow solutions featuring advanced document capture technologies for document classification and indexing. Their focus is improving processes, automation through workflow technology, and the elimination of manual data entry by utilizing advanced capture technologies.
 
Hyland Software Inc. is the developer of OnBase, a rapidly deployable suite of enterprise content management (ECM) software applications. The OnBase modular suite of ECM applications includes document imaging, workflow, electronic document management, COLD/ERM and records management, allowing organizations to manage all digital content. OnBase is used by businesses and government agencies around the world.